--- title: How to Request Roadside Assistance through the CAA Mobile App description: A quick guide on how to request roadside assistance through the new CAA Mobile App. image: https://blog.caaniagara.ca/hubfs/Blog-Featured-Feb-18-2021-06-52-47-21-PM.png --- [ ![CAA_Niagara_Master_Logo_Horizontal_RGB](https://blog.caaniagara.ca/hs-fs/hubfs/CAA_Niagara_Master_Logo_Horizontal_RGB.png?width=160&height=41&name=CAA_Niagara_Master_Logo_Horizontal_RGB.png)](https://caaniagara.ca/) [![CAA_Niagara_Master_Logo_Horizontal_RGB](https://blog.caaniagara.ca/hs-fs/hubfs/CAA_Niagara_Master_Logo_Horizontal_RGB.png?width=165&height=41&name=CAA_Niagara_Master_Logo_Horizontal_RGB.png)](https://caaniagara.ca/) - [My Account](http://caaniagara.ca/redirect/redirect_myaccount.jsp) - [Find a Branch](https://caaniagara.ca/contact-us) - [Careers](https://caaniagara.ca/careers) - [CAA Niagara Blog](https://blog.caaniagara.ca/) ## Search Search Search - [Membership](https://caaniagara.ca/membership) - Manage Membership - 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[Find a Branch](https://caaniagara.ca/contact-us) - [Join CAA](https://caaniagara.ca/membership/compare) - [Get Roadside Assistance](https://caamobile.ca/CAA-console/AddSubmitRRA.action?request_locale=en&club=288) # How to Request Roadside Assistance through the CAA Mobile App February 18, 2021 | CAA Niagara   With the arrival of winter, there’s no time like the present to get your roadside safety kit ready. While this often includes a shovel, some ice melt, and blankets to stay warm adding the new CAA Mobile App to that kit will assure you are covered for any issues that might arise this season. If you downloaded the CAA Mobile App prior to September 9, 2020, then you’ll have to delete that version and download the current version. Once downloaded, you will be asked to provide your Membership Number and the email and password attached to your MyAccount. If you do not have a MyAccount, you can create one in the app. Once logged in, you will be directed to the Home Screen of the app. ![CAA Mobile App Login and Home Screens](https://blog.caaniagara.ca/hs-fs/hubfs/Mobile%20App%20Roadside%20Assistance%20new.png?width=594&name=Mobile%20App%20Roadside%20Assistance%20new.png) ### Requesting Roadside Assistance through the CAA App Along the bottom of the Home Screen will be a blue menu bar. The Roadside Assistance button will appear in the middle of this bar accompanied by a tow truck icon. You can then tap this button to begin your request for assistance. You will be prompted to click one of two options: 1. “Request Roadside Assistance” – this will have you answer a series of questions to identify the specific issue, your location, vehicle information and where you would like your vehicle towed. It is also the faster method of the two. 2. “Call 1-800-CAA-HELP” – this option will connect you with a member of our Dispatch Team who will ask you the same set of questions over the phone. ![Mobile App Roadside Assistance Process](https://blog.caaniagara.ca/hs-fs/hubfs/Mobile%20App%20Roadside%20Assistance2.png?width=594&name=Mobile%20App%20Roadside%20Assistance2.png) For your safety and convenience, you will also be able to receive text message updates pertaining to your call, can share your status with family and friends, and can track your driver's estimated time of arrival. You can also cancel the request should you no longer need assistance. ![Mobile App Roadside Assistance Process](https://blog.caaniagara.ca/hs-fs/hubfs/Mobile%20App%20Roadside%20Assistance3.png?width=594&name=Mobile%20App%20Roadside%20Assistance3.png) --- No matter the issue, the CAA Mobile App is here to make your life on- and off the road that much easier. Visit the [App Store](https://apps.apple.com/ca/app/caa-mobile/id1511207013) or [Google Play](https://play.google.com/store/apps/details?id=ca.caa.coremobileapp) and download the CAA app today! Tags: [road safety](https://blog.caaniagara.ca/topic/road-safety), [driving tips](https://blog.caaniagara.ca/topic/driving-tips), [Membership](https://blog.caaniagara.ca/topic/membership), [Mobile App](https://blog.caaniagara.ca/topic/mobile-app) [Tweets by CAA Niagara](https://twitter.com/caaniagara) ### Recent Posts - [Contact Us](https://caaniagara.ca/contact-us) - [About CAA Niagara](https://caaniagara.ca/about-caa) - [Annual Report](https://caaniagara.ca/AnnualReport2024) - [Board of Directors](https://caaniagara.ca/theboard) - [News & Media](https://caaniagara.ca/news) - [Careers](https://caaniagara.ca/careers) - [Terms & Conditions](https://caaniagara.ca/terms-and-conditions) - [Privacy Policy](https://caaniagara.ca/privacy-policy) - [Consumer Email Policy](https://caaniagara.ca/consumer-email-policy) - [AODA Customer Service Policy](https://caaniagara.ca/accessibility-standard) ![tico.ca](https://blog.caaniagara.ca/hubfs/Caaniagara_September2017/pdf/TICO-Logo.png) Ontario  Registration  #01381980 **Member Service** 1-800-263-7272 **Roadside Assistance** Niagara Region: 1-800-263-3616 Canada & US: 1-800-222-4357 or \*222 CAA Niagara serves Members in the Regional Municipality of Niagara. If you live outside the Niagara Region, [visit the CAA National website](https://www.caa.ca/) to find the CAA club that serves you. Accessible formats and communication supports are available upon request. ® CAA, CAA logo and CAA Dollars trademarks owned by, and use is authorized by, the Canadian Automobile Association. © Copyright 2025 CAA Niagara, Canadian Automobile Association. ® All rights reserved. ```json { "@context" : "https://schema.org", "@type" : "BlogPosting", "author" : { "@type" : "Person", "name" : "CAA Niagara", "url" : "https://blog.caaniagara.ca/author/caa-niagara" }, "dateModified" : "2021-02-19T17:48:35.783Z", "datePublished" : "2021-02-18T15:38:25.000Z", "headline" : "How to Request Roadside Assistance through the CAA Mobile App", "image" : [ "https://blog.caaniagara.ca/hubfs/Blog-Featured-Feb-18-2021-06-52-47-21-PM.png" ], "mainEntityOfPage" : { "@id" : "https://blog.caaniagara.ca/how-to-request-roadside-assistance-through-the-caa-mobile-app", "@type" : "WebPage" }, "publisher" : { "@type" : "Organization", "logo" : { "@type" : "ImageObject", "url" : "https://blog.caaniagara.ca/hubfs/CAA_Niagara_Master_Logo_Horizontal_RGB-1000x250.png" }, "name" : "CAA Niagara" } } ```