A Message to CAA Niagara Members

March 16, 2020 | CAA Niagara


Last updated: March 25, 2020

CAA Niagara has been closely following precautions set by all levels of government and health officials as the COVID-19 situation continues to evolve. The health and safety of our Members, employees, and broader community is a priority, therefore we ask for cooperation in order to halt the spread. The following outlines the measures CAA Niagara is putting in place to keep everyone safe while continuing to offer our Members help when they need us most.

Roadside Assistance continues to operate

24/7 Roadside Assistance will continue to operate. For service, call 1-800-263-3616 or visit caaniagara.ca/roadside-assistance.

Our roadside assistance team will do everything they can to get your vehicle mobile, however if a tow is required, we ask Members to find alternative travel arrangements to get themselves to their destination. Members will not be permitted inside CAA vehicles at this time. Our drivers will remain on scene with you until alternative transportation has arrived.


CAA Niagara Branches are closed to walk-in traffic

CAA Niagara has temporarily closed all branches (Welland, Thorold, Niagara Falls, Grimsby, St. Catharines and Niagara Falls Service Ontario), as of March 17, 2020.

Our employees will continue to assist Members by phone and email during the following hours:

Monday – Wednesday: 9 am – 5 pm

Thursday & Friday: 9 am – 7 pm

Saturday: 9 am – 1 pm

For travel inquiries, contact your travel consultant or call 1-800-263-7272. You can find up-to-date information on travel advisories here.

For Travel Insurance1 inquiries, contact CAA Assistance2 at 1-866-672-3651 or orionassistance@acmtravel.ca

For more information on travel-specific issues, click here.

For membership inquiries and renewals, visit caaniagara.ca or call 1-800-263-7272.

For Home & Auto Insurance inquiries, call 1-877-222-1717.


Mobile Tire Service is temporarily closed

As the health and safety of our Members, employees, and broader community is our top priority, we have decided to postpone the launch of our Mobile Tire Change service this season and are therefore cancelling existing appointments. Once this service has reopened, Members with existing appointments will be contacted to reschedule. Stay tuned to our website for more information.

CAA Niagara is implementing these temporary measures to help reduce the spread of COVID-19 in our community. We appreciate your understanding and cooperation as we work to keep our community safe.

1CAA Travel Insurance is underwritten by Orion Travel Insurance Company, a CAA Company. Certain exclusions, limitations and restrictions apply. Medical Questionnaire may be required. 

2CAA Assistance is provided by Active Care Management Inc.


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