A Message to CAA Niagara Members

July 5, 2021 | CAA Niagara


Last updated: October 12, 2021

All CAA Niagara branches are open to the public with limitations on capacity in accordance with the Provincial reopening plan. Emergency Roadside Assistance as well as mobile automotive services including mobile tire services will continue to operate uninterrupted.

To request CAA roadside assistance, dial *222, download the CAA Mobile app, or request assistance online.

Service Ontario Niagara Falls location is open. Visit the Service Ontario website for more information.

CAA Niagara Operating Hours

Please see below for hours of availability by phone for all non-emergency roadside assistance matters.

Branch hours for Grimsby, St. Catharines, Niagara Falls, and Thorold:

Monday to Friday: 9:00 a.m. – 5:00 p.m. 
Saturday: 9:00 a.m. to 1:00 p.m.
Sunday: Closed

Branch hours for Welland:

Monday to Friday: 10:00 a.m. - 6:00 p.m.
Saturday: 10:00 a.m. to 5:00 p.m.
Sunday: Closed

Extended phone hours available Thursday and Friday, 5:00 p.m. to 7 p.m.

For Membership Inquiries and renewals, visit our website or call 1-800-263-7272.

For Home & Auto Insurance inquiries, call 1-877-222-1717.

For CAA Travel inquiries, contact your travel consultant or call 1-800-263-7272. You can find up-to-date information on travel advisories here.

For Travel Insurance inquiries, contact CAA Assist at 1-866-672-3651 or orionassistance@acmtravel.ca

Roadside Assistance continues to operate

24/7 Roadside Assistance will continue to operate. For service, call 1-800-263-3616, download the CAA Mobile app for iOS or Android, or request assistance online.

Our roadside assistance team will do everything they can to get your vehicle mobile, however if a tow is required, we ask Members to find alternative travel arrangements to get themselves to their destination. Members will not be permitted inside CAA vehicles at this time. Our drivers will remain on scene with you until alternative transportation has arrived.

Journeys by CAA Niagara Tours

Due to venue closures, some upcoming Journeys Multi and Day tips have been cancelled or postponed. For a list of tours that have been affected, visit our tour listings page.

CAA Home & Auto Insurance Relief Benefits

Over the past year, CAA Insurance has helped policyholders navigate these financially challenging times by providing both a rate reduction on auto and home policies, new and renewing, for the duration of a 12-month policy term, and several relief payments to active auto insurance policyholders. It was the only insurance company to provide a rate reduction on property polices.

For more information on additional ways to save with CAA Insurance, please click here.

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