A Message to CAA Niagara Members

June 5, 2020 | CAA Niagara


Last updated: June 18, 2020

As Niagara transitions to phase two of Ontario's reopening plan, CAA Niagara's Welland Branch, located within the Seaway Mall, will be reopening on Monday, June 22nd, with limited services.

CAA Niagara's Thorold, Niagara Falls, and St. Catharines Branches are reopened, while our Grimsby location will remain closed at this time for renovations. 

We continue to be available to assist Members by phone and email. 24/7 Roadside Assistance continues to operate.

Updated Branch Hours

St. Catharines, Thorold, and Niagara Falls

Monday-Friday: 9:00 am to 5:00 pm
Saturday: 9:00 am to 1:00 pm


Monday-Friday:  10:00 am to 6:00 pm
Saturday: 11:00 am to 5:00 pm

Phone Services

Member Service Representatives and Travel Consultants will also be available via phone.

Monday-Wednesday: 9:00 am to 5:00 pm

Thursday & Friday: 9:00 am to 7:00 pm

Saturday: 9:00 am to 1:00 pm

Services Available in branch

  • Membership
  • Passport photos
  • Travel insurance inquiries
  • Maps, TripTiks, Tourbooks
  • Travel services. If possible, please book an appointment ahead of time. Click here to contact an agent. 

In-person Home & Auto Insurance consultations will not be available. If you have a question regarding your policy or are looking for a quote, contact an Agent.

Guidelines for Visiting

Forms of Payment::

CAA Niagara would prefer that payments are made by debit or credit, although cash will still be accepted.

Social Distancing:  

Please practice social distancing by keeping two metres apart and follow CAA Niagara’s floor signs to ensure a safe environment.


Washrooms will not be available to the public, and merchandise will not be available for sale at this time

Please DO NOT visit if you meet any of the following criteria:
  • You have travelled outside of Canada in the past 14 days
  • You have been in close contact with a confirmed/probable case of COVID-19
  • You have a fever, cough, runny nose, soar throat or shortness of breath


Roadside Assistance continues to operate

24/7 Roadside Assistance will continue to operate. For service, call 1-800-263-3616 or request assistance online.

Our roadside assistance team will do everything they can to get your vehicle mobile, however if a tow is required, we ask Members to find alternative travel arrangements to get themselves to their destination. Members will not be permitted inside CAA vehicles at this time. Our drivers will remain on scene with you until alternative transportation has arrived.

CAA Home & Auto Insurance Relief Benefit

CAA Insurance Company is introducing a $100 Auto Insurance Relief Benefit for all policies in effect before May 1, 2020. This payment marks the second phase of financial relief for Ontario auto insurance policyholders from CAA Insurance.

If you have paid your policy in full, you will receive a $100 cheque in the mail.

If you are on the monthly payment plan, the $100 benefit will be applied to the policy and spread out over your remaining unpaid installments.

No action is required to receive this benefit. For more information, please click through to the FAQ page.

We look forward to seeing everyone again!


Peter Van Hezewyk

President and CEO
CAA Niagara

Tags: Community, News

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