Last updated: October 12, 2021
All CAA Niagara branches are open to the public with limitations on capacity in accordance with the Provincial reopening plan. Emergency Roadside Assistance as well as mobile automotive services including mobile tire services will continue to operate uninterrupted.
Service Ontario Niagara Falls location is open. Visit the Service Ontario website for more information.
CAA Niagara Operating Hours
Please see below for hours of availability by phone for all non-emergency roadside assistance matters.
Branch hours for Grimsby, St. Catharines, Niagara Falls, and Thorold:
Monday to Friday: 9:00 a.m. – 5:00 p.m.
Saturday: 9:00 a.m. to 1:00 p.m.
Branch hours for Welland:
Monday to Friday: 10:00 a.m. - 6:00 p.m.
Saturday: 10:00 a.m. to 5:00 p.m.
Extended phone hours available Thursday and Friday, 5:00 p.m. to 7 p.m.
For Home & Auto Insurance inquiries, call 1-877-222-1717.
Roadside Assistance continues to operate
Our roadside assistance team will do everything they can to get your vehicle mobile, however if a tow is required, we ask Members to find alternative travel arrangements to get themselves to their destination. Members will not be permitted inside CAA vehicles at this time. Our drivers will remain on scene with you until alternative transportation has arrived.
Journeys by CAA Niagara Tours
Due to venue closures, some upcoming Journeys Multi and Day tips have been cancelled or postponed. For a list of tours that have been affected, visit our tour listings page.
CAA Home & Auto Insurance Relief Benefits
Over the past year, CAA Insurance has helped policyholders navigate these financially challenging times by providing both a rate reduction on auto and home policies, new and renewing, for the duration of a 12-month policy term, and several relief payments to active auto insurance policyholders. It was the only insurance company to provide a rate reduction on property polices.
For more information on additional ways to save with CAA Insurance, please click here.