Last updated: January 26, 2022
As of January 27, 2022, all CAA Niagara branches will open to the public at reduced capacity. CAA Insurance Agents will continue to be available by appointment only.
We are also happy to assist you online or over the phone at the numbers below:
For Membership assistance, click here or call 1-800-263-7272.
For Home & Auto Insurance assistance, click here or call 1-877-222-1717.
For CAA Travel booking assistance, contact your travel consultant or call 1-800-263-7272. You can find up-to-date information on travel advisories here.
To submit a Travel Insurance claim, click here to visit the online portal, contact CAA Assistance at 1-866-672-3651 or orionassistance@globalexcel.com. For general questions about CAA Travel Insurance, please call 1-800-263-7272.
CAA Niagara Operating Hours
Regular hours for Grimsby, St. Catharines, Niagara Falls, and Thorold:
Monday to Wednesday: 9:00 a.m. – 5:00 p.m.
Thursday and Friday: 9:00 a.m. – 7:00 p.m.
Saturday: 9:00 a.m. to 1:00 p.m.
Sunday: Closed
Regular hours for Welland:
Monday to Friday: 10:00 a.m. - 6:00 p.m.
Saturday: 10:00 a.m. to 5:00 p.m.
Sunday: Closed
Roadside Assistance continues to operate
Our roadside assistance team will do everything they can to get your vehicle mobile, however, if a tow is required, we ask Members to find alternative travel arrangements to get themselves to their destination. Members will not be permitted inside CAA vehicles at this time. Our drivers will remain on scene with you until alternative transportation has arrived.
Journeys by CAA Niagara Tours
Due to venue capacity restrictions, some upcoming Journeys Multi- and Day tips may have been cancelled or postponed. For a list of tours that have been affected, visit our tour listings page, email journeys@caaniagara.ca, or call 1-800-263-7272.
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